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One of the main targets of System Logistics is guaranteeing an efficient after-sales service.
The customers should completely and continuously benefit from System Logistics products and should be able to restore their operation fully if a failure or a breakdown should occur.
For this reason, System Logistics Customer Care offers an after-sales service to support any phone and on-site service request, it deals with the supply of spare parts, the drawing up of preliminary maintenance agreements, the preparation of customized spare part lists for each plant, hardware and software updates and modifications.
System customer service has a remote-controlled, sophisticated system for troubleshooting, for a fast system operation recovery. Using suitably-developed systems, our experts can instruct maintenance technicians to carry out the required actions in the best way.
To reduce the number of failures and system downtimes, to the advantage of productivity, System Logistics recommends to charge its own technicians with the system preliminary maintenance works: each agreement is thus tailor-made according to the customer's needs. All the analyses and checks on the system and components are carried out with the customer, to find out the most suitable intervention method.
This department further monitors customers' satisfaction, the suitability of the supplied system and the solution compliance with project specifications.
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